Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Teuda website, progressive web application, and related services (together, the “Service”) operated at teuda.tech (and related domains). By creating an account, accepting an invitation, accessing the Service, or clicking to agree, you accept these Terms on behalf of yourself and, if applicable, the organisation you represent (“Customer”, “you”).

If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal data and forms part of the overall relationship between you and Teuda. In case of conflict on privacy topics, the Privacy Policy controls for those topics.

Draft for operations: these Terms are a practical service agreement. They are not a substitute for advice from your aviation counsel or for your organisation’s own procedures manuals.

Teuda provides tools for planning and performing aircraft inspections, recording remarks and findings, attaching photos and annotations, working offline where supported, syncing data when connectivity returns, exporting reports, and sharing time-limited views of inspection information with people you choose.

Inspection workflows may include, without limitation:

• Condition-style inspection reports and remark registers
• Ramp / proof-of-inspection style checklists and related exports
• Airworthiness review discrepancy-style registers and related exports
• Document checklists, section media, team collaboration, and company administration

Features may evolve. We may add, change, or retire functionality with reasonable notice where a change is material to paying Customers. Beta or preview features may be offered “as is” and may change or end without notice.

This clause is fundamental. Teuda is a documentation and collaboration tool. The Service does not:

• Constitute an airworthiness review certificate, ARC recommendation, or maintenance release
• Determine that an aircraft is fit, safe, or approved for any intended flight
• Replace approved maintenance data, MEL/CDL decisions, or the authority of the commander, CAMO, Part-145 organisation, or competent authority
• Guarantee that every defect, discrepancy, or risk has been identified

Reports, checklists, signatures (including commander / signer acknowledgements), class of action indications, and exported PDFs or Word files are records of what users entered in the Service. They are aids for monitoring and communicating inspection work — not a determination of airworthiness and not a substitute for your regulated processes.

You acknowledge that operational decisions — including grounding, deferral, rectification, and release to service — remain solely with the Customer and other responsible parties under applicable aviation law and your organisation’s approvals.

Use of the Service requires an account associated with a Customer organisation (“Company”). Company administrators are responsible for:

• Inviting and deactivating users
• Assigning roles and permissions appropriate to each person’s job
• Ensuring credentials are not shared and devices used offline are physically controlled
• Keeping contact and billing details accurate

You must provide accurate registration information and promptly update it. You are responsible for activity under your accounts. Notify us promptly at hello@teuda.tech if you suspect unauthorised access.

We may suspend access for security reasons, non-payment (after notice), or material breach of these Terms. Where practicable we will notify the Company admin.

“Customer Data” means inspection records, findings, photos, annotations, notes, aircraft identifiers you enter, exported reports you generate, and similar content you or your users submit to the Service.

As between you and Teuda, you retain ownership of Customer Data. You grant Teuda a limited licence to host, store, process, transmit, display, and back up Customer Data solely to provide, secure, and improve the Service, and to comply with law.

You represent that you have the rights and lawful basis to submit Customer Data (including photos that may show aircraft, hangars, or people) and that doing so does not violate third-party rights or your own confidentiality obligations.

We do not sell Customer Data to other airlines or use your findings to build competing inspection products for unrelated operators. Aggregated, de-identified insights that cannot reasonably identify you or your aircraft may be used to improve the Service.

You agree not to:

• Attempt to access another Company’s data or circumvent company isolation or role controls
• Probe, scan, or test the vulnerability of the Service except under a written agreement with us
• Upload malware, unlawful content, or content you have no right to process
• Reverse engineer the Service except where mandatory law allows
• Resell or white-label the Service without our written consent
• Use the Service to misrepresent regulatory status, forge records, or deceive authorities
• Abuse share links or export features to disclose confidential information without authorisation

We may investigate suspected abuse and suspend or terminate accounts that violate this section.

Parts of the Service are designed to work with limited connectivity. Offline storage and later synchronisation are provided on a best-effort basis. Conflicts, delayed uploads, incomplete photo sync, or device loss can occur.

Before relying on a report for operational handoff, you must verify that relevant data has synced and that the export reflects the intended state. Lost or unsecured devices holding offline data are the Customer’s responsibility.

Share links, PDFs, Word documents, spreadsheets, and photo archives are controlled by your users. Anyone with a valid link or file may view the shared content until the link expires, is revoked, or the file is deleted by the recipient.

You are responsible for choosing recipients, setting appropriate expiry, revoking access when needed, and treating exported files as confidential Customer Data once they leave the Service. Teuda is not responsible for onward disclosure by people you authorised.

We aim to keep the Service available and useful. Unless a separate written service level agreement says otherwise, the Service is provided without a guaranteed uptime percentage. We may perform maintenance; where practical we will schedule disruptive maintenance to reduce impact and provide advance notice for planned downtime.

Support is available via hello@teuda.tech. Response times depend on plan and severity; we will act reasonably on security and access issues.

Paid plans, invoicing cadence, and included seats or features are described in your order, quote, or in-product pricing page (if shown). Unless stated otherwise, fees are exclusive of applicable taxes.

Price and plan changes. We may change fees, packaging, or plan limits. For existing paying Customers, we will give at least thirty (30) days’ notice before a price increase or a material reduction in included value takes effect. If you do not agree, you may terminate the affected subscription before the effective date and will not be charged the new price for the subsequent period.

We will not silently raise prices mid-cycle without that notice. Promotional or trial pricing may end as disclosed when the trial began.

Late payment may result in suspension after notice. Suspended accounts may retain Customer Data for a limited period so you can settle and restore access; prolonged non-payment may lead to termination and deletion in line with the Privacy Policy.

Teuda, the Teuda name and marks, software, UI, documentation, and report layouts (excluding Customer Data) are owned by Teuda or its licensors. These Terms do not transfer ownership of our IP to you. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during the subscription term.

Feedback you send us may be used freely to improve the Service without obligation to you.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use it only to perform under these Terms and will protect it with reasonable care. Customer Data is your Confidential Information. Our product roadmap, pricing not yet public, and security materials shared under NDA are ours.

Exceptions: information that is public through no fault of the recipient, independently developed, rightfully received from a third party without duty of confidence, or required to be disclosed by law (with notice where legally permitted).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Without limiting Section 3, we do not warrant that Customer Data is complete or accurate, that every inspection item was performed, or that any export is suitable for a regulatory filing or flight decision.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEUDA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, OR FOR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS — INCLUDING ANY CLAIM RELATED TO AIRCRAFT OPERATION, GROUNDING, DELAY, AOG, HULL LOSS, PERSONAL INJURY, OR REGULATORY ACTION — WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO TEUDA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU ARE ON A FREE TRIAL WITH NO FEES PAID, ONE HUNDRED EURO (€100)).

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (for example, liability for fraud or for death or personal injury caused by negligence where such exclusion is prohibited).

You will defend and indemnify Teuda against third-party claims, damages, and reasonable costs arising from: (a) Customer Data; (b) your misuse of the Service or violation of these Terms; (c) operational or airworthiness decisions made using outputs from the Service; or (d) unauthorised sharing of inspection information by your users.

We will promptly notify you of a covered claim and reasonably cooperate at your expense. You may not settle a claim that imposes obligation on Teuda without our prior written consent (not to be unreasonably withheld).

These Terms apply while you use the Service. Either party may terminate a paid subscription according to the order form or, if none, with thirty (30) days’ notice to the other party before the next renewal, unless a longer commitment was agreed in writing.

We may terminate or suspend immediately for material breach, unlawful use, or risk to the Service or other customers. You may terminate for convenience subject to any minimum term on your plan; prepaid fees are non-refundable except where required by law or expressly stated.

After termination, your right to access the Service ends. Upon request within thirty (30) days, we will reasonably assist with export of Customer Data then available in standard formats. Thereafter we may delete Customer Data as described in the Privacy Policy, except where retention is required by law or for legitimate dispute/security records.

We may update these Terms. For material changes, we will provide notice (for example by email to the Company admin, in-product notice, or a notice on teuda.tech) and indicate the effective date. Continued use after the effective date constitutes acceptance, except where applicable law requires a different method of consent.

If you object to a material change, you may terminate before it takes effect as described in Section 16. The version published at teuda.tech/terms is the current version.

These Terms are governed by the laws of the Republic of Lithuania, excluding conflict-of-law rules. Courts of competent jurisdiction in Lithuania shall have exclusive jurisdiction, unless mandatory law gives you a right to bring proceedings elsewhere.

Before filing a claim, both parties will attempt in good faith to resolve disputes by contacting hello@teuda.tech and allowing at least thirty (30) days for discussion.

Teuda service notices and legal correspondence: hello@teuda.tech
Website: https://teuda.tech

If you need a signed order form, data processing addendum, or security questionnaire for procurement, email us and we will respond within a reasonable time.